Questions & Answers

SHIPPING

What is the price of Shipping?

We have FREE shipping on all orders in the continental US.

When will my product ship?

We aim to ship all products same or next business day.

Where do the play mats ship from?

Los Angeles, CA. 

Where are the play mats made

Our play mats are made at a lovely family-owned factory in Taiwan.

Can you ship express?

Due to this being an “oversized” item, the price of express shipping often exceeds the price of the actual playmat. Please email us if you would like to ship express anyway. We will try to get you the best rate possible.

Can you ship to PO Box or APO Addresses?

We are unable to ship our playmats to PO Boxes or APO addresses at this time.

PLAYMAT SAFETY

What is the difference between your mat and other EVA foam mats?

Our mats are made of the highest quality EVA foam available on the market. Our playmats are odorless and comply with children’s products regulations of USA and the Europe Union. Our playmats are guaranteed non-toxic with the following certification: EN71, REACH, CNS 15493, ASTM F963, CA71. Our playmats exceed the certification required in the EU and USA.

CARE INSTRUCTIONS

Wash your play mat with water mild soap(or dish detergent) and a cloth. Avoid using harsh or abrasive detergents.

We love all animals! But if you have pets, please be careful that their sharp claws don't damage the surface of the mat.

Do you have a customer service question? info@copenhagen-kid.com

We will respond within 24 hours (usually sooner).

RETURNS

We offer $20 flat-fee return shipping on our play mats within 7 days of mats received. Mats must be unopened from the plastic wrap when returned. 

WARRANTY

We offer 1-year warranty on our mats if any manufacture defects arise.