Most in-stock orders ship from our California warehouse. Once your order leaves our warehouse, you will receive tracking by email.
How long does it take to process my order?
Most in-stock orders are prepared within 1 business day. During busy periods, processing may take a little longer, but we work to ship in-stock items as quickly as possible.
How long does shipping take?
Standard delivery is usually 1-5 business days after the order ships. 2-day shipping is available at checkout for eligible orders.
What shipping carrier do you use?
Orders ship with FedEx or OnTrac, depending on destination and service level. Tracking is shared once your order is on its way.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you cannot find it, visit the tracking page or email info@copenhagenkid.com and we will help.
How much does shipping cost?
Standard shipping is free on all orders. If 2-day shipping is available for your order, the cost will be shown at checkout.
Is 2-day shipping available?
Yes, 2-day shipping is available at checkout for eligible orders. The exact cost and availability are shown during checkout before you place the order.
Where do you ship?
We currently ship within the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, PO boxes, APO addresses, or international destinations.
Do you ship internationally?
Not at this time. Copenhagen Kid currently ships within the contiguous 48 United States only.
Can I modify or cancel my order after placing it?
Email info@copenhagenkid.com as soon as possible after placing your order. If the order has not been processed yet, our team will do its best to help with the change.
What if my order was marked delivered but is not here?
First, check around your home, with neighbors, and with building management if applicable. Sometimes packages are marked delivered slightly before they arrive; if you still cannot find it, contact the carrier and email info@copenhagenkid.com.
What if my order arrives with missing items?
Email info@copenhagenkid.com with your order number and a description of what is missing. Our team may ask for photos or other details so we can review and resolve the issue.
What if my item arrives damaged?
We are sorry if your item arrived damaged. Please email info@copenhagenkid.com with your order number and photos of the damage so our team can help.
