Refund policy
Easy Returns & Exchanges
We want you to love everything you order. If something isn't quite right, we're here to help.
60-Day Return Window
You have 60 days from delivery to return items for a refund, exchange, or store credit.
Why We Charge Return Fees
Many of our products—like play mats and storage systems—are oversized and require expensive freight shipping. Our return fees include shipping - there is no restocking fee.
Return Fees by Product
| Product | Return Fee |
|---|---|
| Small Play Mat | $10 |
| Regular, Large, Playroom & Larger Play Mats | $20 |
| Kassen Modular Storage System | $20 |
| Wood Oak Garland | $10 |
| Wood Animal Heads | $10 |
Good news: If you're exchanging or choosing store credit instead of a refund, we cover the return shipping cost—no fee!
How to Return Something
Step 1: Start Your Return
Visit our online returns portal or email us at [email protected] with:
- Your order number
- Shipping zip code from your confirmation email
- Items you'd like to return
Step 2: Ship It Back
We'll send you a prepaid return label and instructions. Just pack up your item and drop it off.
Important: Please don't send items back without requesting a return first—we won't be able to accept them.
Step 3: Get Your Refund
Once we receive and inspect your return (usually within 7 business days), your refund will be processed to your original payment method.
Return Requirements
To qualify for a return, items must be:
- ✓ Unused and in new condition
- ✓ In original packaging
- ✓ Play mats: Still in original clear wrap (or a restocking fee applies)
Items We Can't Accept Back
- Final sale items
- Gift cards
- Custom orders
- International purchases
- Promotional gifts
Received Something Damaged or Wrong?
We're so sorry! Inspect your order when it arrives, and if anything is damaged, defective, or incorrect, contact us right away at [email protected]. We'll make it right—no return fee.
Want to Exchange?
The fastest way to get what you need is to:
- Return your original item
- Place a new order once your return is approved
This way, you'll get exactly what you want without waiting for stock.
Questions?
We're here to help! Reach us at [email protected] anytime.
Note: Refunds typically appear within 7-10 business days after we process your return. If you haven't seen it after 15 business days, give us a shout!