Wipe spills right away, then clean with mild soap and water as needed. Dry the mat and floor completely before placing the mat back down.
Should I clean my Play Mat before first use?
Yes. Wipe down or wash your Play Mat before first use, then let it dry completely before placing it on the floor.
What should I avoid when caring for Play Mats?
Avoid harsh or abrasive cleaners, steam mops, power vacuums, outdoor use, direct sun, pooled water, sharp objects, and heavy furniture left in place for long periods.
Can I vacuum my Play Mat?
Use a hose attachment only. Do not use spinning brush heads or power vacuums on the mat surface.
Can I use a steam mop?
No. Do not use a steam mop on the Play Mat, as heat and moisture can damage the material.
Is the mat waterproof?
The mat can handle everyday spills when wiped up quickly, but it is not meant to hold pooled water. Always dry the mat and floor completely to avoid trapped moisture.
Does the mat have a smell?
A light new-product scent can happen after unpacking. Wipe the mat before first use and let it air out; if anything seems strong or persistent, contact [email protected].
Can I use Play Mats outdoors or in direct sun?
No. Play Mats are made for indoor use only and should be kept out of direct sunlight.
Can I use a Play Mat on carpet?
Yes, on flat, firm surfaces like hardwood, tile, and low-pile carpet or rugs. We do not recommend medium- or high-pile carpet because it can cause the tiles to shift or separate.
Can I use a Play Mat with underfloor heating?
Yes, use a felt pad underneath, similar to what you would use beneath a carpet. The felt layer helps protect both the mat and the flooring from direct heat.
Is the Play Mat pet-friendly or claw-proof?
The mats are durable enough for daily family life, but they are not claw-proof. Sharp claws can scratch or puncture the foam surface.
Can Play Mats be used for tummy time, crawling, and supervised floor play?
Yes. The firm yet cushioned surface is designed for supervised, awake floor play, from tummy time to crawling, kneeling, early standing, and toddler movement.
Can heavy furniture or gym equipment leave marks?
Yes. Extended use of heavy furniture or gym equipment can cause permanent indents or damage, so keep heavy items off the mat when possible.
What should I do if a tile is damaged?
Stop using the damaged tile and email [email protected] with photos and your order number. Our team can review whether it is a warranty, damage, or care issue.
What should I do if I notice damage or wear?
Discontinue use at the first sign of damage and contact [email protected]. Include photos so our team can understand the issue quickly.
