Returns and exchanges are accepted within 30 days of delivery. Items must be unused and in original packaging.
How long is the return window?
The return window is 30 days from delivery. The item must be unused and in its original packaging.
How do I return an item?
Start by submitting a return request or emailing info@copenhagenkid.com with your order details. For refund returns, we provide a prepaid label and the return fee is deducted from the refund.
Can I exchange an item?
Yes. Exchanges and store credit are available within 30 days of delivery for unused items in original packaging, and return shipping is covered for exchanges and store credit.
Who pays for return shipping?
Return shipping is covered for exchanges, store credit, damaged items, incorrect items, or defective items. For refund returns, a product-based return fee is deducted from the refund.
What return fee applies to refunds?
Refund return fees vary by product: Small Play Mats and wood decor are $10, larger Play Mats and Kassen are $20. The fee covers return shipping and is deducted from the refund.
Can I return an opened package?
Items must be unused and in original packaging to qualify for a return. If you are unsure whether your item qualifies, contact info@copenhagenkid.com before submitting the return.
Are there any items that cannot be returned?
Gift cards are not returnable. Final sale, bespoke, or promotional gift-with-purchase items may also be excluded if marked that way at purchase.
How long does it take to get a refund?
Refunds are issued to the original payment method after the returned item is received and inspected. Processing time can vary by payment provider after the refund is issued.
What if my order arrives damaged, defective, or incorrect?
Email info@copenhagenkid.com with your order number and photos. Damaged, defective, or incorrect items are handled without a return shipping fee.
How do I start a return or exchange request?
Use the return request page or email info@copenhagenkid.com with your order number. Our team will guide you through the next step.
